DIJO Delivery App Privacy Policy

Updated August 2023

ABOUT DIJO AND THIS POLICY

DIJO Delivery Proprietary Limited trading as “DIJO Delivery App” (a limited company registered in Botswana, (hereinafter referred to as “DIJO” or “Company”, “we, “us”, “our”);

DIJO is the data controller of your personal data. Should you have any questions or concerns relating to this privacy policy or your personal data, you can contact us at contact details provided in sections “Questions and updates” below..

DIJO collects and processes personal data in the course of installation and use of the DIJO Delivery app; and in relation to registration and on-boarding and provision of services, in accordance with the relevant terms of use.

Please note that the processing geographical location data is generally necessary for use of the DIJO Delivery Platform.

DIJO may also collect personal data about individuals that interact with us, including by browsing our websites and using our apps.

By using our websites, apps and services, you acknowledge that we process your personal data in accordance with this privacy policy.

The information we collect and how we use it

  • Your Personal Information ("PI"): Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
  • Information about your internet connection, the equipment you use to access our Services, and your usage details.

We collect this information:

  • Directly from you when you provide it to us; and/or
  • Automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies).

What types of Personal Information(“PI) and data we collect and process of Clients

Personal data is generally processed in order to provide the service contracted with.

DIJO Delivery. DIJO collects data about Clients which may include:

  • Biographical and contact information including name, telephone number, e-mail address, as collected during installation of the app;
  • Information related to Order(s) made via DIJO app and information related to each Order made (special requests regarding ordered Meals, for example cooking preferences, information about allergies, if the Client decides to provide such information etc), food preferences, etc;
  • Geographic location from where you access and use the app from and to what location you order the Meal (this is required for the service);
  • Where you register for an account, your user ID and password and associated account information such as your preferences and any applicable promo codes;
  • Where you choose to connect to the service from a third party service, such as Facebook, your information from that service;
  • Feedback ratings (including information provided to resolve disputes);
  • Payment information and payment history;
  • Information regarding your requests to order Meals when you are the Client/your acceptance to deliver Meals when you are the Courier, including geographical location, the time of provision of service, details of the route of delivering the Meal and destination; price paid and other order history;
  • Text, images, and other user content you provide;
  • If we ban or suspend you from use of the service, a record of that ban or suspension;
  • Identification data of the device on that you have installed;
  • Website and communication information such as details collected by cookies and other similar tracking technologies when you use our sites or apps;
  • Details of support queries you make (e.g. through our apps or via other communication channels), including record of any reported lost items; and
  • Where we reasonably suspect fraud, details of offences or alleged offences from fraud detection and prevention agencies.

Personal Data Retention of Clients

Your personal data will be stored as long as you have an active account. If your account is closed, personal data will be deleted, securely destroyed or anonymised (according to the policies set out in this section) from the databases, unless such data is required to be retained for legal or regulatory purposes or certain legitimate business purposes,

including for accounting, dispute resolution or fraud prevention. This follows that:

  • Data related to each Order will be stored for a maximum of 3 years as of the performance of each Order, unless your DIJO app is deleted by us before that.
  • Data required for accounting purposes will be stored for 5 years after the performance of each Order.
  • If the DIJO app has not been used for 3 years, we will notify you and ask you to confirm whether the account is still active. If no reply is received, the account will be closed and personal data will be deleted, securely destroyed, or anonymized unless such data is required to be stored for certain legitimate business purposes including for accounting, dispute resolution, or fraud prevention purposes within the following 12 months.
  • In the event that there are suspicions of an administrative or criminal offense, fraud, or false information having been provided, the data will be stored for 10 years.
  • In the event of disputes or investigations, data will be retained until the claim or investigation is satisfied/resolved or the expiry date of such claims or.
  • Please note that the uninstallation of the DIJO app from your device does not cause the automatic deletion, destruction, or anonymization of your personal data.

Personal Data Retention of Couriers/Delivery Partners

Personal data is generally processed for the performance of the contract concluded with the Courier/Delivery Partner

We collect the following types of personal data private individual Couriers/Delivery Partners (both directly and indirectly, such as from third-party sources and publicly available information):

  • Biographical and contact information including name, telephone number, e-mail address;
  • Banking or financial information and payment information;
  • Geographical locations when Couriers/Delivery Partners are logged into the app (this is required for the service);
  • Demographical data;
  • Account information including user ID;
  • Details of performed Orders, journeys and feedback ratings and duration of provision of journeys on each day;
  • Fare estimates, actual fares and other payment data;
  • Earnings history and fiscal data;
  • Text, images, and other user content you provide;
  • If we withdraw your right to use the service, issue a warning, a record of that withdrawal or warning;
  • Identification data of the device on which the relevant DIJO app has been installed;
  • Website and communication information such as details collected by cookies and other similar tracking technologies when you use our sites or apps. Details of support queries you make (e.g. through our apps or via other communication channels);
  • Client complaints related to the deliveries performed by the Courier/Delivery Partner;
  • Background checks information in accordance with local requirements, which may include medical certificates, topographical test certificates and/or language test certificates;
  • Data regarding criminal convictions and offences if allowed or necessary under applicable law;
  • Information collected from third parties about you in order to verify any information you supplied to DIJO during registration;
  • Record of any requests for your information made by law enforcement, regulatory, governmental or judicial bodies.

We collect and process personal data of Couriers/Delivery Partners to ensure regulatory compliance, for verifying the Courier’s qualifications for pursuing this professional activity ofdelivering food and safeguarding the contractual relations associated with the DIJO app service, including resolving any delivery service quality issues and monitoring your compliance on an ongoing basis.

Personal Data Retention of Couriers/Delivery Partners

You can view your personal data in the DIJO Delivery Partner App. Your personal data will be stored as long as you have an active Courier/Delivery Partner account, unless your personal data is required to be retained for certain legal or regulatory purposes, or legitimate business purposes including accounting, dispute resolution or fraud prevention purposes.

This follows that:

  • If your account will be closed, the personal data will be stored for an additional 3-year period.
  • Data necessary for accounting purposes shall be stored for 7 years.
  • In the event of suspicions of an administrative or criminal offence, fraud or false information, the data shall be stored for 10 years.
  • In the event of disputes or investigations, the data shall be retained until the claim or investigation is satisfied/resolved or the expiry date of such claims.

After we no longer need your personal data, it will be deleted, securely destroyed or anonymized (according to the policies set out in this section) from the databases. Please note that the uninstallation of the DIJO app from your device does not cause the automatic deletion, destruction or anonymization of your personal data

Automated Decision Making

We may undertake automatic analysis of your personal data to make certain decisions on an automated basis without human intervention. This may include decisions around:

  • Allowing you to use, or to continue to use our app and services - we may use information relating to the outcome of background checks, verification processes, and behavioral analysis (such as where your behavior appears to be consistent with money laundering or known fraudulent conduct, or is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity) to automatically decide whether we will allow you to use our apps and services, or to automatically stop you from using our apps and services. We do this on the basis that it is necessary to enter into a contract with you, or that it is within the substantial public interest (processing to prevent or detect a crime).
  • Pricing – we may use information relating to your location and timestamps, the estimated duration and distance of journey related to deliveries of the Meal Orders, the number of concurrent Clients and Couriers using the app and our services within the vicinity, estimated traffic, and other related information to determine the estimated duration of journeys related to deliveries. In relation to each of the instances of automated decision-making referred to above, you may have the right to require us to review the decision; to express your point of view; and to contest the outcome of the decision. We may reject the request, as permitted by applicable law, including when providing the information would result in a disclosure of a trade secret or would interfere with the prevention or detection of fraud or other crime. However, generally in these circumstances, our response will be limited to verifying (or requesting an applicable third party to verify) that the algorithm and source data are functioning as anticipated without error or bias.

For more information about the rights you may have under applicable data protection law (and how to exercise these), please see the section below titled “Your rights in relation to your personal data”.

Direct Marketing

We may contact you with promotional messages regarding the DIJO app and our selected business partners’ products and services by email, SMS, phone, social media and where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing on our website or in the DIJO app. If you no longer wish to receive direct marketing messages, please click the “Unsubscribe from direct marketing messages” link in the footer of our marketing message. You can also opt=out through the Profile section of DIJO App, or by contacting us at the contact details specified below in the section “Questions and Updates”.

Disclosure of personal data to Third-Parties

General Disclosure of Personal Data

DIJO shares and discloses your personal data to third parties for the purposes and lawful bases set out in the section above titled “How and why we use this personal data”. These third parties may include Restaurants where the Client orders Meal, Couriers who deliver Meals, other service providers, advisors and our group companies,

Disclosure of personal data for Law Enforcement and Claims

DIJO is committed to ensuring the safety of all clients and couriers using our service. We take all reports of misconduct seriously and we reserve the right, at our discretion, to volunteer information to third parties (including between drivers and passengers), law enforcement, regulatory, governmental or judicial bodies where required by applicable law or regulation or where we feel is necessary. If we are made aware that third parties, law enforcement, regulatory, governmental or judicial bodies require information about your personal data for an administrative or criminal investigation or in relation to legal claims we will comply as required by applicable law or regulation or to the extent that their request is reasonable and we are able to supply such personal data.

Personal data that we may provide may include:

  • Name(s);
  • Date of birth (if available);
  • Contact number;
  • Home address (if available);
  • Details about the Orders and Meals ordered, including food preferences; and
  • Details of the complaint made by the Client, Courier, or applicable third party.

DIJO may, at our discretion, provide you with notice that we have provided such third parties, law enforcement, regulatory, governmental or judicial bodies with your personal data. We reserve the right to proactively initiate police reports if we become aware of action or behaviour that may constitute a threat to safety or is of a criminal concern.

Disclosure of personal data between Clients and Couriers/Delivery Partners

The personal data of Couriers is disclosed to Clients once the Courier has accepted the request for delivery service and contract for delivery service is concluded between the Client and the Courier. The Client will see the Courier’s name and geographic location of the Courier. At the same time, the personal data of Client disclosed to the Courier with whom the Client concludes the contract for delivery service. Via DIJO app, the Courier will see the first name and first letter of the last name of the Client, geographic location of the Client and information of the Order for the Meal made by the Client (including the Restaurant where the Meal was ordered) and contact phone number of the Client. Pursuant to data processing agreement concluded between the Courier and DIJO, after providing the delivery service, the Courier is entitled to retain the Client data related to the performance of the delivery service for the maximum period of 1 month. Please note that personal data of Clients may be disclosed to Couriers and vice versa in connection with legal claims as per the section “Disclosure of personal data for law enforcement and claims” above.

Disclosure of personal data between Clients and Restaurants

The personal data of Clients is disclosed to the Restaurant once the Client has made the Order for a Meal. The Restaurant will see the Client’s first name and first letter of the last name, contact phone number, information about the Order and the Meal ordered, together with any information submitted by the Client together with the Order (for example information about food preference, cooking preferences, information about any allergies if such information is disclosed by the Client in the course of submitting the Order). Pursuant to data processing agreement concluded between the Restaurant and DIJO, after providing the delivery service, the Restaurant is entitled to retain the Client data related to the performance of the service for the maximum period of 1 month. Please note that personal data of Clients may be disclosed to Restaurants and vice versa in connection with legal claims as per the section “Disclosure of personal data for law enforcement and claims” above.

Disclosure of personal data between Couriers/Delivery Partners and Restaurants

The personal data of Couriers is disclosed to the Restaurant once the delivery agreement between the Client and the Courier is concluded. The Restaurant will see the Courier’s name, contact phone number, and geographic location of the Courier. Pursuant to data processing agreement concluded between the Restaurant and DIJO, after providing the delivery service, the Restaurant is entitled to retain the Courier data related to the performance of the service for the maximum period of 1 month. Please note that personal data of Couriers may be disclosed to Restaurants and vice versa in connection with legal claims as per the section “Disclosure of personal data for law enforcement and claims” above.

How we protect your Personal Data

No data transmission over the Internet or websites can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic andprocedural safeguards to protect your personal data in accordance with applicable data protection legislative requirements. All personal data you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or mobile apps, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.

Your rights in relation to your Personal Data

You have the right to opt-out of marketing communications at any time. To do so, please click the “Unsubscribe from direct marketing messages” link in the header of our marketing e-mail. You can also opt-out through the Profile section of DIJO mobile App, or by contacting us at contact details specified below in section “Questions and updates”.

Under certain conditions, you may have the right to:

  • Be provided with details about what personal data we hold about you and to be provided with a copy of your personal data;
  • Require us to update any inaccuracies in the personal data we hold. In order to assist us with this, please keep your user account/app Profile information in the DIJO App up to date, or contact us at contact details specified below in section “Questions and updates” to inform us of any updates that should be made to your personal data;
  • Withdraw your consent (where our processing activity is based on your consent); be provided with a copy of the personal data you have provided to us in a machine-readable format so that you can transfer it to another provider or ask us to transfer this to another data controller (where our processing activity is based on contract performance or consent);
  • Require us to delete personal data (including where our processing activity is based on your consent or our legitimate interests). Please note that the uninstallation of the DIJO app on your device does not itself cause the deletion of your personal data;
  • Restrict how we use your personal data while a complaint is being investigated;
  • Object to our processing of your personal data (where our processing is based on our legitimate interests); and
  • Ask us not to reach decisions affecting you using automated decision-making or profiling – please see the section titled “Automated Decision Making” above.

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you would like to exercise a right, we encourage you to contact our customer support via contact details specified below in section “Questions and updates”. If you exercise any of these rights we will check your entitlement and respond in most cases within a Month.

Third-Party Links

Our websites and apps may contain links to other third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or their processing of your personal data. Please check these policies before you submit any personal data to such third party websites

Questions and Updates

Certain personal data can be viewed and corrected in the DIJO App. If you have any disputes, questions or concerns about this privacy policy or your personal data, we encourage you to first contact us at:

DIJO DELIVERY APP

E-mail: admin@dijodelivery.com

This privacy policy was last updated on 15.08.2023. Any changes we may make to this privacy policy in the future will be posted on this page and, where appropriate, notified by email. Please check back regularly to keep informed of updates or changes to this privacy policy.